Complaints & Content Removal

Your Safety and Concerns Matter to Us

We are committed to maintaining a safe and legal platform

Our Commitment to Safety

SarmasDolas is committed to operating a safe, respectful, and legally compliant platform. We have established comprehensive procedures to handle complaints quickly and fairly. All reports are taken seriously and reviewed by our trained moderation team.

How Can We Help You?

Please select the type of issue you would like to report:

Report Content Violation

Report content that violates our community guidelines, terms of service, or may be illegal

  • Illegal or harmful content
  • Copyright violations
  • Community guideline violations
  • Harassment or abuse

Request Content Removal

Request removal of content in which you personally appear or that violates your rights

  • You appear in the content
  • Content posted without consent
  • Privacy violations
  • Personal information exposure
Submit a Complaint
Our Complaint Process

All complaints are processed and responded to within 5 business days. Our moderation team carefully reviews each case based on:

  • Compliance with international laws
  • Our community standards and terms of service
  • Platform safety and user protection
  • Evidence and documentation provided
Please provide your full name.
Please provide a valid email address.
Please select a complaint type.
Provide the exact URL or username of the content you're reporting
Please provide the content URL or username.
Minimum 50 characters. Be as specific as possible.
Please provide a detailed description (minimum 50 characters).
You may upload screenshots, documents, or other evidence (Max 10MB per file, up to 5 files)
You must confirm the accuracy of your complaint.
Request Content Removal
Important Information for Content Removal Requests

This form is exclusively for individuals who are personally depicted in content.

  • Identity Verification Required: You must provide valid government-issued ID
  • Priority Processing: Removal requests are processed within 72 hours
  • Immediate Action: Content is temporarily hidden while we verify your request
  • Legal Protection: We comply with all applicable privacy and personal rights laws

Emergency? For urgent safety concerns, contact: [email protected]

Must match your government-issued ID
Please provide your full legal name.
Please provide a valid email address.
For verification purposes
Please provide a valid phone number.
Please select your country.
Exact URL of the content you want removed
Please provide the exact content URL.
Please select a reason for removal.
Please provide a detailed explanation.
Required: Passport, National ID, or Driver's License. Must be clear and valid.
Please upload your government-issued ID.
Required: Clear photo of you holding your ID next to your face
Please upload a selfie holding your ID.
Screenshots, correspondence, or other supporting documents
Data Protection Notice

Your identification documents will be used solely for verification purposes and stored securely in accordance with GDPR regulations. Documents will be deleted after verification is complete unless retention is required by law.

You must confirm your identity and accuracy.
You must consent to data processing.
What Happens Next?
1
Submission Received

You will receive an automatic confirmation email with a reference number. Please keep this number for tracking your request.

2
Initial Review

Our moderation team will conduct an initial review of your submission within 24 hours. For removal requests, content may be temporarily restricted during this review.

3
Investigation

We will thoroughly investigate your complaint or request, reviewing all evidence and documentation provided. We may contact you for additional information if needed.

4
Decision

Based on our investigation and applicable laws, we will make a decision regarding your complaint or removal request.

5
Notification

You will be notified of our decision via email. For complaints: within 5 business days. For removal requests: within 72 hours.

Frequently Asked Questions

General complaints are processed within 5 business days. Content removal requests are prioritized and processed within 72 hours. Emergency cases involving imminent harm are addressed immediately.

Reported content is reviewed by our moderation team. If it violates our terms or applicable laws, it will be removed. For removal requests with valid identification, content is temporarily restricted during verification and permanently removed if the request is approved.

Yes, if you disagree with our decision, you may appeal within 30 days by replying to the decision email or contacting [email protected]. Appeals are reviewed by a different team member. In the event of any disagreement between the parties regarding the appeal decision, the matter will be resolved by a neutral third party arbitrator.

Yes, all information provided in complaints and removal requests is treated confidentially and only used for processing your request. We comply with GDPR data protection regulations.

We will remove the content from our platform as quickly as possible. However, we cannot control content that has been downloaded or shared by users on other platforms. We recommend contacting those platforms directly and may assist you with documentation for such requests.
Contact Information
General Complaints

Email: [email protected]

Response Time: Within 5 business days

Emergency / Urgent Removal

Email: [email protected]

Response Time: Within 24 hours

Legal Inquiries

Email: [email protected]

For law enforcement and legal representatives

Appeals

Email: [email protected]

To appeal a decision on your complaint

Our Commitment

SarmasDolas is committed to maintaining a safe platform and respecting the rights of all individuals. We take all complaints seriously and work diligently to ensure compliance with applicable laws and our community standards. Thank you for helping us maintain a safe and respectful community.